We specialize in koi, pond,
and garden products.
Our mission: Providing you the best services, the
best products, with the best prices
Our vision: Providing you a one-stop to shop for all
your koi, pond, and garden needs
We carry most of the koi, pond, and garden products like pond pumps, air pumps, UV
lights, pond filters, filter media, pond liners, valves, pond
treatments, koi medications, koi food...etc. You name them, we
have them. However, we can not list them all here.
Instead, we will choose quality products with reasonable prices to
offer to you. If you don't see the products that you're looking for,
please email us, we will have them for you.
We don't offer a 110% price match. We don't offer 50% or 75% off, because
we don't believe in those offers. We do believe in true low prices, best
customer services. To make it easy for you and us, most of our
listed items are included shipping costs. We are not in the shipping
business. We don't sell at a lower price and charge high shipping costs to make
it up. Our prices will speak for themselves.
We do business base on honesty and trust. We tell you how we conduct
our business and we ask you to please read and understand our policies
before engaging in any transactions.
Our Simple Policies:
Privacy:
We will NEVER disclose, share, sell, or trade any personal
or individual information that we collect to third parties other than in the course of completing a transaction that you have requested. We built our
website with 128 bit SSL security so you can comfortably
shop without fearing your personal information leak out to anyone.
Moreover, all our transactions will be checked out via Paypal and/or
Google Checkout so we both covered under protections of Paypal and/or
Google checkout.
Wholesale Price:
We do have a very special price for bulk buying, please email us for special
price.
We do have wholesales prices for retailers. Please email us to setup
accounts.
Return:
Returns are accepted within 15 days, after the purchased day. Return goods
must be in new/unused/unopened condition. Buyer pays return shipping
cost. Please contact us for a Return Authorization Number (RAN) before
returning your purchased items. All returns without RAN will be
rejected. A refund will be issued once we received and inspected the
returned items. We refund the purchased price less shipping and
handling costs.
Sales Tax:
A 7.75% sales tax will be added to orders that ship to California's address
Shipping:
Most orders are shipped within 24 business hours from our warehouse in
California. Local pick-up is welcome; However, cash payment is
required. Alaska and Hawaii residents, please email for a shipping
quote before bidding or purchasing any item. All orders are
shipped via standard ground USPS, UPS, or FedEx, unless special prior
arrangements. We only ship to Paypal’s or Google Checkout’s
confirmed address and will not deliver to PO boxes. Please supply
a physical address and phone number to which we can ship your order.
Tracking will be emailed to you once it is available. We will notify you
immediately should we have problems with your shipment. All damaged
shipments must be reported to us within 24 hours of receiving.
Pictures of damaged goods are required for opening a claim.
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